Fortnum & Mason Tech Stack

Heritage luxury retailer and hospitality operator across London and UK

Retail London 1,001–5,000 employees Founded 1707 Privately Held

Fortnum & Mason operates a multi-channel luxury retail and hospitality business spanning flagship stores, restaurants, and private dining across London and regional sites. The tech stack is enterprise-focused (Azure, Dynamics 365, JDA, Avalara) with heavy reliance on Microsoft services, reflecting a mature organization managing complex supply-chain and customer-experience workflows. Active hiring is sales-led, with accelerating velocity concentrated in junior and mid-level roles—consistent with scaling membership acquisition and seasonal capacity during peak trading periods.

Tech Stack 26 technologies

Core StackIntune SQL Server GitHub Copilot Google Analytics Dynamics 365 Microsoft Office WhatsApp Meta Twitter Instagram Microsoft Entra Microsoft 365 Azure Configuration Manager Cisco Meraki Google Bing Google Shopping Adobe Analytics Excel JDA Avalara Vertex Word Outlook Teams

What Fortnum & Mason Is Building

◆Challenges

Supplier quality management
Traceability
Peak trading periods
Peak trading period pressure
Bring efficiencies to the department
Improving first-time resolution
Reducing escalations
Cost implications of customer feedback
Understanding and engaging customers
Acquisition of new members

▲Active Projects

Grow corporate and private client base
Continuous improvement of departmental technology systems
Events strategy for members
Sustainable supplier quality management system
New store openings and refits
New product development process
Support new starters and seasonal recruits
Continuous improvement to customers’ journey
Customer feedback analysis and reporting
Christmas seasonal recruitment support

Hiring Activity

Accelerating35 roles · 20 in 30d

Department

Sales

Ops

Marketing

Product

Support

Concierge

Design

Seniority

Junior

Mid

Senior

Lead

Manager

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About Fortnum & Mason

Fortnum & Mason is a luxury retailer and hospitality operator founded in 1707, headquartered in London. The company operates multiple retail locations (Piccadilly, St Pancras International, The Royal Exchange, Bicester, Heathrow terminals), alongside restaurants, tea salons, and private dining spaces. The product range spans food, gifts, hampers, and curated membership experiences. The organization spans 1,001–5,000 employees across retail stores, hospitality venues, and head office functions. Current operational priorities center on corporate and private client acquisition, seasonal recruitment during peak trading, new store expansion, supplier quality assurance, and improving customer journey efficiency.

HeadquartersLondon

Company Size1,001–5,000 employees

Founded1707

Hiring MarketsUnited Kingdom

Frequently Asked Questions

What tech stack does Fortnum & Mason use?

Core systems include Microsoft 365 (Office, Teams, Outlook), Azure cloud, SQL Server, Dynamics 365 (ERP), and JDA (supply-chain management). Analytics via Adobe and Google. Payment/tax compliance through Avalara and Vertex. GitHub Copilot in use for development.

Where are Fortnum & Mason's locations?

Flagship Piccadilly store in London, plus locations at St Pancras International, The Royal Exchange, Bicester, and Heathrow Terminals 4 & 5. Head office also in London.