Forest Lawn Memorial Parks and Mortuaries Tech Stack

Legacy funeral and cemetery operator modernizing with AI and cloud infrastructure

Individual and Family Services Glendale, CA 501–1,000 employees Founded 1906 Nonprofit

Forest Lawn operates a 501–1,000-person nonprofit cemetery and funeral home chain with over a century of market position in Southern California. The tech stack reveals heavy reliance on legacy systems (NetSuite, QuickBooks, on-premises Active Directory) paired with recent cloud and AI initiatives: they're building Salesforce Agentforce agents, implementing AI governance frameworks, and deploying digital storefronts on Shopify and WordPress. Hiring velocity is accelerating across sales (8 roles) and engineering (5 roles), with active projects spanning security hardening (penetration tests, patch management), CI/CD pipeline maturation, and RAG-based AI feature development — indicating a controlled but deliberate modernization push while managing legacy compliance and privacy debt.

Tech Stack 35 technologies

Core StackAutoCAD Revit Salesforce NetSuite RAG Active Directory Microsoft Exchange QuickBooks Shopify WordPress Civil 3D Excel PowerPoint Word Salesforce Agentforce Microsoft 365 Azure VPN Windows macOS Dell HP Apple Microsoft Deployment Toolkit Teams OneDrive Outlook Internet Explorer Chrome Salesforce Experience Cloud+5 more

What Forest Lawn Memorial Parks and Mortuaries Is Building

◆Challenges

Families unprepared for end-of-life decisions
Investment analysis process improvement
Long-term growth strategy
Complex business challenges
Privacy compliance
Hallucination reduction
Protecting against security threats
Ensuring compliance with policies
Managing patch updates
Maintaining legacy systems

▲Active Projects

Cemetery-related civil engineering projects
Ai roadmap development
Ai agent development using salesforce agentforce
Ai governance framework
Security monitoring & incident response
Third-party penetration tests and audits
Patch management processes
Digital storefronts on shopify and wordpress
Ci/cd pipelines for multi-environment deployments
Ga4 and server-side tagging implementation

Hiring Activity

Accelerating30 roles · 15 in 30d

Department

Sales

Engineering

Ops

Support

Construction

Design

Finance

Healthcare

Seniority

Mid

Junior

Manager

Senior

Director

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About Forest Lawn Memorial Parks and Mortuaries

Forest Lawn is a nonprofit funeral home and cemetery operator headquartered in Glendale, CA. The company serves families in Southern California with cemetery property, funeral services, cremation, and community events, operating through a mixed technology infrastructure of traditional on-premises business systems (NetSuite ERP, QuickBooks accounting) and emerging cloud platforms (Azure, Microsoft 365, Salesforce). Current projects include cemetery civil engineering work, digital storefronts on e-commerce platforms, and Salesforce-based AI agent development. The organization is actively hiring across sales, engineering, operations, and support functions, with particular focus on building internal technical capability and governance frameworks for AI adoption.

HeadquartersGlendale, CA

Company Size501–1,000 employees

Founded1906

Hiring MarketsUnited States, Colombia

Frequently Asked Questions

What technology does Forest Lawn use for customer management?

Salesforce (core CRM) with Salesforce Agentforce for AI agents, Salesforce Experience Cloud for digital customer portals, and NetSuite for enterprise resource planning across finance and operations.

What is Forest Lawn's current AI strategy?

Forest Lawn is actively building an AI roadmap and governance framework, with active development of Salesforce Agentforce agents, RAG (retrieval-augmented generation) implementation, and structured work to reduce AI hallucination risks in customer-facing use cases.