Five Star Bank Tech Stack

Regional community bank with commercial and consumer lending across NY and Mid-Atlantic

Banking Warsaw, NY 501–1,000 employees Founded 1817 Public Company

Five Star Bank is a 200-year-old regional bank serving Western and Central New York plus the Mid-Atlantic via commercial loan offices. The tech stack is traditional—Excel, Office, Salesforce, Azure, AWS—with no active adopts or replacements, reflecting a mature operations footprint. Hiring velocity is accelerating across finance, sales, and ops roles, while project focus clusters heavily on compliance (BaaS policies, deposit/lending product oversight, risk assessment) and operational friction (mortgage improvements, delinquency reduction, platform reliability).

Tech Stack 12 technologies

Core StackWindows Server Active Directory Salesforce AWS Excel Microsoft Office Outlook NMLS Windows Intel Azure

What Five Star Bank Is Building

◆Challenges

Avoiding penalty due to late remittance
Mitigating compliance risk
Ensuring compliance of deposit and lending products
Ensuring reliable performance across customer-facing platforms
Reducing delinquency
Internal controls
Improving mortgage operations
Improving data sourcing
Automation to create operational efficiencies
Avoiding losses

▲Active Projects

Incident response plans
Special projects enhancing retail banking experience
Continual improvement projects in second line of defense
Compliance policies for baas operations
Allowance for credit losses working group
Commercial real estate portfolio stress test working group
Review and enhancement of standard operating procedures
Consumer deposit product development
Portfolio risk assessment
Mortgage operations improvement

Hiring Activity

Accelerating100 roles · 45 in 30d

Department

Finance

Sales

Ops

Legal

Engineering

Support

Compliance

Lending

Seniority

Junior

Mid

Intern

Senior

Manager

Director

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About Five Star Bank

Five Star Bank provides consumer and commercial banking, lending, and investment services to individuals, small businesses, and municipalities across Western and Central New York, with a commercial loan production office serving the broader Mid-Atlantic region. The bank operates as a subsidiary of Financial Institutions, Inc. (NASDAQ: FISI), a financial holding company. Five Star's service portfolio includes personal and business banking, online account management, bill pay, small business lending, and insurance products. The organization spans 501–1,000 employees focused on retail banking delivery, commercial credit, and community relationships.

HeadquartersWarsaw, NY

Company Size501–1,000 employees

Founded1817

Hiring MarketsUnited States

Frequently Asked Questions

What is Five Star Bank's tech stack?

Core systems: Excel, Microsoft Office, Windows Server, Active Directory, Salesforce, Outlook, Azure, AWS. Specialized tools include NMLS for compliance. No recent tech migrations are underway.

Where is Five Star Bank headquartered?

Warsaw, NY. The bank operates branch locations across Western and Central New York and maintains a commercial loan production office serving the Mid-Atlantic region.