Real estate team scaling sales ops with CRM automation and lead management
FAM Realty Group is a San Marcos-based real estate team operating under eXp Realty, staffed entirely in sales roles with a 3:1 ratio of mid-to-senior agents. Their tech stack clusters around lead capture (IDX, Lofty CRM, HighLevel) and digital marketing (Google Ads, Meta, Instagram, TikTok), with active hiring accelerating — signaling a transition from solo agent operations toward team-based sales structures. Current project focus on inside sales follow-up, auto-booked appointments, and pipeline tracking reflects the friction points they're solving: lead volume, admin overhead, and daily task clarity.
FAM Realty Group specializes in residential real estate sales, investing, and relocation services across the San Diego County region (Carlsbad, Oceanside) and rural/lifestyle properties. The business was founded in 2007 by Frances Mouser, who brings 20+ years of real estate and construction investment experience. The team serves buyers, sellers, and investors, with service lines spanning standard listings, foreclosures, short sales, and luxury/land properties. As a 11–50 person operation under eXp Realty, they are actively scaling their sales workforce with roles across mid-level and senior agent positions.
FAM Realty Group uses Lofty CRM and HighLevel (GoHighLevel) for lead management and automation, integrated with IDX for property data and Google Workspace for team operations.
FAM Realty Group runs campaigns across Google Ads, Meta, Instagram, TikTok, and YouTube, supplemented by Canva for creative assets and HighLevel for automation and follow-up sequencing.
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