Real estate BPO delivering accounting, HR, and legal outsourcing from India
EXO Edge staffs back-office functions for real estate firms—finance, HR, legal, and IT support—from a SOC 2 and ISO 27001 certified operations center in India. The tech stack is almost entirely Microsoft (Office, 365, Azure, SQL Server, Power BI, ServiceNow) plus Yardi for property accounting and Zendesk for support, reflecting a mature, compliance-focused delivery model. Hiring is finance-heavy (15 roles) with minimal recent velocity, and active pain points center on consolidating fragmented reporting, controlling attrition, and meeting client SLAs—typical friction points for scaling BPO delivery.
EXO Edge, founded in 2017, operates a nearshore BPO firm headquartered in Mohali, Punjab, serving mid-market and larger real estate firms. The company delivers four primary service lines: accounting and finance outsourcing (including property accounting via Yardi), recruitment and HR support, legal services, and IT managed services. All delivery runs from a single India operations center certified for SOC 2 Type II and ISO 27001 compliance. The organization spans 501–1,000 employees, with finance roles representing the largest department. Active projects focus on document automation, breach response, SLA finalization, and building advanced reporting dashboards in Power BI, indicating a push to scale delivery quality and client self-service analytics.
Microsoft-centric: Office 365, Teams, Azure (including Data Factory and SQL Database), Power BI, SQL Server, SharePoint, ServiceNow, Okta, Yardi (property accounting), Zendesk (support), and Active Directory. Reflects a compliance-heavy, enterprise-grade BPO infrastructure.
Consolidating fragmented data reporting systems, maintaining SLA compliance, reducing staff attrition, improving team productivity, and resolving bank reconciliation issues. Active projects address reporting unification and workflow automation to mitigate these gaps.
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