Contact center software and BPO services with AI automation focus
Evoltis runs a contact center and BPO operation out of Spain with a technical stack built around AWS, Java, Python, .NET, and JavaScript—paired with QA tooling (Selenium, Cypress, Playwright, JMeter) that suggests rigorous testing discipline. The project list reveals a shift toward AI: they're building RAG pipelines, conversational agents, autonomous agents, and integrating n8n workflows and Chatwoot (open-source helpdesk software), signaling a product pivot from traditional BPO toward intelligent automation layers for customer interactions.
Notable leadership hires: Engineering Head, Partner Ecosystem Lead
Evoltis operates a contact center and business process outsourcing (BPO) firm based in Córdoba, Spain, founded in 1997. The company serves enterprise clients seeking customer experience optimization and process automation. Beyond staffed services, they develop proprietary technology—now emphasizing AI-driven conversational agents and workflow automation—delivered on AWS infrastructure. The engineering organization is focused on QA automation and API integrations, with active hiring across Argentina and acceleration in hiring velocity.
AWS, Java, Python, .NET, C#, JavaScript, Angular, SQL Server, MySQL, Oracle, Git, GitHub Actions, Jenkins, plus testing frameworks (Selenium, Cypress, Playwright, JMeter, k6) and integration tools (Postman, REST Assured, RabbitMQ).
RAG pipelines, conversational AI agents, autonomous agent architecture, intelligent automation on n8n/AWS, Chatwoot integrations, API/message queue workflows, and cognitive analytics—alongside ongoing BPO service delivery and QA automation.
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