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ePacific Telecom Tech Stack

AI-powered omni-channel contact center platform for customer communication

IT Services and IT Consulting Binh Thanh, Ho Chi Minh 11–50 employees Founded 2015 Privately Held

ePacific Telecom builds an AI-driven contact center platform using React, Vue, and Angular on the frontend, integrated with Salesforce, HubSpot, and Zendesk for customer data and routing. The company is actively shipping a core product launch (call center AI) while simultaneously building foundational sales infrastructure from scratch — a hiring mix heavily weighted toward sales (3 roles) relative to engineering (1) suggests early revenue traction outpacing technical capacity. Pain points around sales process compliance, churn reduction, and solution consulting quality indicate they're scaling GTM faster than product and internal ops can support.

Tech Stack 13 technologies

Core StackJavaScript React Vue Angular Figma HubSpot Salesforce Intercom Zendesk HTML CSS Adobe XD Odoo

What ePacific Telecom Is Building

◆Challenges

Reducing churn
Inefficient manual work management
Analyzing sales data
Sales process compliance
Solution consulting quality
Increasing recurring revenue
Improving product feedback loop
Building sales team from zero
Optimizing marketing funnel

▲Active Projects

Individual development plans
Lead quality optimization
Lead generation content creation
Onboarding optimization
Knowledge base development
Launch call center ai product
Build b2b sales process
Create kpi dashboards

Hiring Activity

Minimal7 roles · 0 in 30d

Department

Sales

3

Engineering

1

Marketing

1

Support

1

Seniority

Junior

2

Mid

2

Lead

1

Senior

1

Notable leadership hires: Sales Team Lead

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About ePacific Telecom

ePacific Telecom is a 11–50 person SaaS company headquartered in Ho Chi Minh City, Vietnam, founded in 2015. The company provides cloud-based contact center solutions that route customer interactions across phone, email, chat, and social channels using NLP, machine learning, and speech recognition. The platform integrates with major CRMs (Salesforce, HubSpot) and support tools (Zendesk, Intercom) to unify customer communication workflows. ePacific serves mid-market and enterprise businesses looking to reduce manual contact center labor and improve customer satisfaction through omni-channel personalization and AI-assisted routing.

HeadquartersBinh Thanh, Ho Chi Minh

Company Size11–50 employees

Founded2015

Hiring MarketsVietnam, India

Frequently Asked Questions

What tech stack does ePacific Telecom use?

Frontend: React, Vue, Angular, Figma, Adobe XD for design. Backend/integration: Odoo, HubSpot, Salesforce, Zendesk, Intercom for CRM and support workflows. Core languages: HTML, CSS, JavaScript.

What is ePacific Telecom working on?

Launch of a call center AI product; B2B sales process buildout; onboarding optimization; KPI dashboards; knowledge base development; and lead generation and quality optimization efforts.