E

Ecotricity Tech Stack

Green energy supplier scaling operations and customer support

Utilities Stroud, Glos 501–1,000 employees Founded 1995 Privately Held

Ecotricity operates as a vertically integrated renewables company—owning and managing 24 wind parks and 3 solar parks across the UK while supplying retail customers. The tech stack is heavily Salesforce-centric (Sales Cloud, Service Cloud, OmniStudio) paired with Databricks and Power BI for analytics, plus Azure and AWS infrastructure. The hiring mix skews operations and support (14 of 33 roles), alongside active adoption of Vlocity for configuration, suggesting a push to automate and scale customer engagement and billing workflows. Pain points cluster around customer experience (wait times, service quality, interaction monitoring) and data-driven decision-making, indicating investment in support automation and analytics maturity.

Tech Stack 46 technologies

Core StackSalesforce Apex JavaScript SQL Server Databricks Power BI Power Query SAP AWS Intune Salesforce Sales Cloud Service Cloud Omnistudio Git Salesforce CLI Lightning Web Components HTML CSS Excel Excel Power Pivot SQL Microsoft Office Azure Microsoft 365 Azure Entra ID Sentinel Purview Exchange Online SharePoint Teams+15 more

AdoptingVlocity

What Ecotricity Is Building

◆Challenges

Reducing customer wait times
Improving service quality
Improving data insight
Broker commission processing delays
Minimise bad debt
Balancing customer needs with business
Ensuring compliance with dpa and gdpr
Monitoring quality of customer interactions
Identifying vulnerable customers
Maximising sales efficiencies

▲Active Projects

Premier league kicks
Premier league primary stars
Transformational programme of change
Developing new quality assurance checks and standards
Grid faeries operational strategy
Soccer camps
Tpi channel expansion
B2b product introduction
Delivery of power purchase agreements
Providing monthly analysis to leadership

Hiring Activity

Steady35 roles · 10 in 30d

Department

Ops

7

Support

7

Sales

5

Data

3

Engineering

3

Finance

3

Coaching

1

Community

1

Seniority

Mid

15

Senior

11

Junior

3

Lead

2

Manager

2

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About Ecotricity

Ecotricity is a privately held UK energy company founded in 1995 that generates, builds, and sells renewable electricity and gas. The company owns 24 wind parks and 3 solar parks across Britain and operates a retail supply business serving residential and business customers. Revenue from customer bills funds ongoing renewable energy infrastructure development. The organization sits at the intersection of energy infrastructure operations, retail customer acquisition and retention, and increasingly, corporate power purchase agreements—spanning engineering, customer support, sales, and commercial operations across roughly 500-1,000 staff.

HeadquartersStroud, Glos

Company Size501–1,000 employees

Founded1995

Hiring MarketsUnited Kingdom

Frequently Asked Questions

What tech stack does Ecotricity use?

Ecotricity runs Salesforce (Sales Cloud, Service Cloud, OmniStudio) as its core CRM and customer engagement platform, SQL Server for transactional data, Databricks and Power BI for analytics, and Azure/AWS for cloud infrastructure, alongside Microsoft 365 and identity services (Entra ID, Intune).

What does Ecotricity's renewable energy portfolio include?

Ecotricity owns 24 wind parks and 3 solar parks across the UK. All electricity supplied to customers is generated from these renewable sources, with the stated goal of reducing Britain's reliance on fossil fuels.