Luxury oud and fragrance manufacturer scaling operations across the Middle East
Dkhoon Emirates manufactures premium oud, fragrances, and incense for the Gulf market. The company is mid-stage in a major ERP transformation—actively implementing SAP Business One alongside Dynamics 365 Business Central—while running a parallel security and disaster-recovery hardening program. Pain points cluster around inventory accuracy, job costing, and process efficiency, suggesting the ERP rollout is addressing real operational friction rather than greenfield deployment.
Notable leadership hires: IT Project Head, Marketing Head
Founded in 2013, Dkhoon Emirates is a luxury fragrance and oud manufacturer based in Riyadh, Saudi Arabia. The company operates across the Middle East with active hiring in Saudi Arabia, Egypt, Kuwait, the United Arab Emirates, and Jordan. The workforce is sales-led and operations-heavy (17 sales roles, 6 ops), with a small but active data and engineering group. Core challenges include inventory variance management, stock availability, and job costing accuracy—typical pain points for regional manufacturing with complex supply chains.
The company runs SAP HANA and SAP Business One, with active implementations of SAP Business ByDesign and Dynamics 365 Business Central underway. This multi-system approach reflects a transition toward integrated finance and operations management.
The company uses Power BI, Tableau, and Qlik for business intelligence, alongside Crystal Reports for SAP reporting and Excel for ad-hoc analysis.
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