Digicall Group Tech Stack

BPO and incident management for insurance and financial services across APAC and UK

Insurance Johannesburg, Gauteng 1,001–5,000 employees Founded 2003 Privately Held

Digicall Group operates a multi-country BPO network serving insurance and financial services clients since 2003. The tech stack is traditional enterprise (SQL Server, SAP, Sage, Power BI, Tableau) with no active adopts or replacements—suggesting stable, compliance-heavy operations. Hiring velocity is steady across HR, data, and ops roles, with pain points centered on lead generation and client retention rather than product scaling, indicating a services-delivery organization optimizing its existing client base.

Tech Stack 13 technologies

Core StackSQL Server Power BI Tableau SAP Excel SQL Server Reporting Services QlikView Microsoft Office Sage 300 Sage Word Outlook SQL

What Digicall Group Is Building

◆Challenges

Maintaining client base
Generating new sales leads
Retaining current business
Managing large volumes of plumbing claims
Highly regulated environment
Meeting compliance standards
Meeting turnaround time targets

▲Active Projects

Business development and retention campaigns
Marketing plans implementation
Marketing drives for new business

Hiring Activity

Steady9 roles · 3 in 30d

Department

Data

Healthcare

Ops

Sales

Support

Seniority

Mid

Senior

Junior

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About Digicall Group

Digicall Group provides outsourced business process management and incident management services to insurance and financial services firms. The company operates across South Africa, the United Kingdom, Australia, and New Zealand, serving mid-market and enterprise clients with back-office, claims administration, and customer service solutions. Their service mix includes end-to-end BPM for complex client challenges, specialized BPO for high-frequency front- and back-office functions, and technology-enabled value-add solutions. The 1,000+ employee base is distributed across multiple geographies and supports clients in regulated industries.

HeadquartersJohannesburg, Gauteng

Company Size1,001–5,000 employees

Founded2003

Hiring MarketsUnited States, South Africa

Frequently Asked Questions

What tech stack does Digicall Group use?

SQL Server, SQL Server Reporting Services, SAP, Sage (300 and core), Power BI, Tableau, QlikView, and Microsoft Office suite. Stack reflects enterprise-grade, compliance-ready infrastructure common in outsourced financial services.

Is Digicall Group hiring?

Yes. 9 active roles across HR (3), data (2), ops (1), sales (1), support (1), and healthcare (1). Primarily mid-level positions (6), with 2 senior and 1 junior role. Recruiting in South Africa and the United States.

Where is Digicall Group headquartered?

Johannesburg, Gauteng, South Africa. The company operates globally across South Africa, the United Kingdom, Australia, and New Zealand.