Diabolocom Tech Stack

Cloud contact center platform with native generative AI for customer interactions

Software Development Paris 51–200 employees Founded 2005 Privately Held

Diabolocom operates a CCaaS platform with embedded generative AI (PyTorch, TensorFlow, LangChain, LangGraph) built on a polyglot backend (Java, Kotlin, Spring Boot, PostgreSQL, RabbitMQ, Kubernetes). The stack shape—heavy ML infrastructure alongside telecom services—reflects their positioning on AI-driven automation rather than vanilla call routing. Engineering hiring dominates (10 of 21 active roles) with senior-heavy seniority skew, while active projects around omnichannel routing, Salesforce integration, and interaction scoring signal a push toward smarter, more unified customer engagement. Infrastructure scaling appears acute (high-call-volume handling, routing complexity, traffic volume pain points).

Tech Stack 30 technologies

Core StackJava Kotlin Angular Docker PostgreSQL RabbitMQ Redis Salesforce Go Zendesk gRPC Kubernetes Lucidchart Figma PHP Python FastAPI PyTorch TensorFlow LangChain Spring Boot Gin Camtasia Moodle Gherkin LangGraph LoRA QLoRA RLHF Dragonfly

AdoptingKubernetes

What Diabolocom Is Building

◆Challenges

High call volume handling
Scaling internal infrastructure services
Scaling engineering team
Winning tenders
Maintaining market leadership
Complexity of routing system
Platform stability
Handling large volumes of traffic
Secure high-performance access
Expanding enterprise accounts

▲Active Projects

Design and development of key product entities
Salesforce voice integration
Integration with client it ecosystem
Implementation of omnichannel contact center solution
Scenario service
Ai-driven integration services
Extract routing module into microservice
Unify inbound and outbound channel routing
Implement interaction scoring
Expand scenario’s capabilities to support new communication channels

Hiring Activity

Accelerating20 roles · 10 in 30d

Department

Engineering

Sales

Ops

Legal

Research

Security

Training

Seniority

Senior

Mid

Manager

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About Diabolocom

Diabolocom develops a cloud contact center platform combining CCaaS infrastructure with proprietary generative AI for call transcription, satisfaction analysis, and real-time guidance. The product targets enterprise customer service and sales teams, with native integrations into Salesforce, Zendesk, and Oracle. Founded in 2005 and headquartered in Paris, the company operates across 60+ countries with a 51–200-person team. Current development focus spans omnichannel routing consolidation, Salesforce Voice integration, and scenario-based AI orchestration—indicating a shift toward unified channel handling and intelligent automation.

HeadquartersParis

Company Size51–200 employees

Founded2005

Hiring MarketsFrance, Spain

Frequently Asked Questions

What tech stack does Diabolocom use?

Backend: Java, Kotlin, Spring Boot, PostgreSQL, RabbitMQ, Redis, Go, FastAPI. ML/AI: PyTorch, TensorFlow, LangChain, LangGraph, LoRA, QLoRA, RLHF. Frontend: Angular. Orchestration: Docker, Kubernetes. Integrations: Salesforce, Zendesk.

What is Diabolocom working on?

Core projects: Salesforce Voice integration, omnichannel routing consolidation, AI-driven integration services, interaction scoring, and scenario service expansion. Infrastructure work includes extracting routing into microservices and improving platform stability under high call volumes.