Dental benefits administrator scaling provider networks and Epic integration
Delta Dental is a 68-year-old nonprofit health plan administrator covering 27 million enrollees across the US, now in the midst of a major Epic implementation and interoperability expansion via FHIR and HL7. The hiring mix—heavy on sales (13 roles) and operations (12)—with only 6 engineering positions reflects a benefits administrator in growth mode, prioritizing provider recruitment and network scaling over platform engineering. Active projects around centralized intake, data pipelines, and real-time dashboards suggest internal process modernization to handle enrollment and claims volume.
Delta Dental is a member of the Delta Dental Plans Association, a network of 39 affiliated companies providing dental coverage to 80 million people nationally. The organization operates as a nonprofit health plan, managing benefits administration, provider networks, and claims processing across multiple state subsidiaries (California, New York, Pennsylvania) and affiliate carriers. Work spans enrollment, provider recruitment, claims management, and network operations. Technology infrastructure includes Salesforce, Epic, Oracle HCM Cloud, Datadog, New Relic, and emerging data platform work with Azure and Oracle Cloud.
Core systems: Salesforce, Epic Systems, Oracle HCM Cloud, HL7/FHIR integration layer. Observability: Datadog, Dynatrace, New Relic. Data: Azure, Oracle Cloud, Smartsheet. Productivity: Microsoft 365, Teams, SharePoint.
Major initiatives: Epic implementation rollout, FHIR/HL7 interoperability strategy, provider recruitment nationwide, real-time dashboards, centralized intake process, and data pipeline integration with data lakes.
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