Digital Federal Credit Union Tech Stack

Top-20 credit union modernizing legacy platforms and operations at scale

Banking Marlborough, Massachusetts 1,001–5,000 employees Founded 1979 Nonprofit

Digital Federal Credit Union is a nonprofit credit union with over one million members across all 50 states and $10B+ in assets, currently navigating a post-merger integration with First Technology Federal Credit Union. The tech stack reveals a traditional financial services operation—heavy on Microsoft (Office, Teams, Power BI), Pega for core workflows, and Avaya for contact centers—now shifting infrastructure to AWS. Active hiring skews heavily toward support and operations roles (22 junior-level positions), paired with ongoing legacy platform modernization and data center migrations, signaling an organization scaling back-office capacity while managing compliance and fraud risk at high volume.

Tech Stack 20 technologies

Core StackAWS Python JavaScript Terraform Ansible Puppet Tableau Power BI Azure PowerShell Chef Word Excel Windows Microsoft Office Pega Avaya Outlook PowerPoint Teams

What Digital Federal Credit Union Is Building

◆Challenges

Reducing delinquency ratios
Risk exposure to fraud and losses
Reducing fraud risk
Legacy platform modernization
Identifying gaps in workflows
Identifying compliance weaknesses
Remediating compliance issues
High-volume contact center
Inefficient operations
Meeting service level standards

▲Active Projects

Legacy platform modernization
Strategic financial efficiency projects
Category strategy development
Key risk indicator development
Gap analysis reporting
Data aggregation process development
Data center migrations to public cloud (aws)
Greenfield deployments in the dcu data centers
Wireless and telephone infrastructure upgrades
Quality control review implementation

Hiring Activity

Steady35 roles · 10 in 30d

Department

Support

Ops

Finance

Engineering

Legal

Security

Seniority

Junior

Mid

Senior

Intern

Lead

Manager

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About Digital Federal Credit Union

DCU is a member-owned financial cooperative providing banking, investments, real estate, and insurance products. The organization serves over one million members nationwide and operates as a top-20 credit union by asset size. In 2024, DCU merged with First Technology Federal Credit Union and currently operates as two divisions during integration. The credit union is in active transformation, focusing on member experience, operational efficiency, and migration of legacy systems to cloud infrastructure (AWS). Current operational priorities include reducing fraud and delinquency risk, improving contact center efficiency, and closing compliance and workflow gaps identified in recent gap analysis work.

HeadquartersMarlborough, Massachusetts

Company Size1,001–5,000 employees

Founded1979

Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does Digital Federal Credit Union use?

DCU operates on AWS and Azure for cloud infrastructure, with Pega for core financial workflows, Avaya for contact centers, and Microsoft Office suite (Outlook, Teams, Power BI, Excel) for productivity and analytics. Infrastructure automation uses Terraform, Chef, Ansible, and Puppet.

What is Digital Federal Credit Union working on?

DCU is executing legacy platform modernization, migrating data centers to AWS, developing key risk indicators and gap analysis reporting, and upgrading wireless and telephone infrastructure. Strategic priorities include reducing fraud risk, delinquency ratios, and meeting contact center service level standards during post-merger integration.