Multi-property luxury hotel and casino operator in San Juan
The Condado Collection operates a portfolio of four distinct hospitality properties in San Juan with a 1,000+ person workforce split heavily between operations (80% of active roles) and core hospitality staff. The tech stack is traditional enterprise—Microsoft Office, Oracle, SAP, ADP, iCIMS—reflecting a mature, compliance-heavy organization. Active hiring remains steady across ops, with visible pain points in inventory management, food safety, and HR process automation, suggesting they are mid-transition from manual workflows to systematized operations.
Notable leadership hires: Spa Assistant Director, Chief Engineer
The Condado Collection is a luxury hospitality operator managing a curated portfolio of hotels and a casino in San Juan, Puerto Rico. The properties are positioned across multiple market segments—from timeless luxury to trendy boutique to lifestyle resort—each serving distinct guest demographics. The company employs over 1,000 people across operations, hospitality, finance, HR, and engineering functions. Current operational focus spans preventive maintenance, staff training programs, menu development, event coordination, and regulatory compliance across multiple properties.
Primary systems include Oracle, SAP, ADP, iCIMS, Microsoft Office suite, Dynamics 365, QuickBooks, and Opera property-management software. No active migrations or new platform adoptions are currently underway.
Key operational priorities include inventory management, food safety compliance, HR process automation, and reducing kitchen operating costs. HR workflow automation and training coordination appear across multiple projects, indicating investment in workforce systems.
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