Compliance-focused managed IT services for regulated industries
Charles IT is a 15-year-old managed services provider serving regulated industries across the Northeast. The stack—ConnectWise, Datto, Cisco, Microsoft 365, Azure, and Intune—is classic MSP infrastructure, but their active project list reveals a shift toward higher-complexity work: hypervisor migrations, email platform consolidations, and compliance-focused network overhauls. Hiring velocity is accelerating across sales and support (7 roles each), while pain points cluster around longer sales cycles and scaling operations—typical signals of a services firm moving upmarket into larger, higher-touch deals.
Charles IT provides managed IT services and compliance consulting to mid-market companies in highly regulated industries, particularly healthcare and government contracting. Founded in 2006 and based in Connecticut, the company specializes in disaster recovery, cloud migration, cybersecurity, and regulatory compliance (HIPAA, CMMC, DFARS). Their service model combines 24/7 support and on-site delivery with proactive infrastructure management. Current work focuses on hypervisor replacements, Microsoft 365 migrations, and network redesigns for clients with complex compliance requirements.
ConnectWise, Cisco, Datto, Microsoft 365, Azure, Intune, VMware, Active Directory, SQL, and Windows/Linux environments. Also deploying Copilot for Microsoft 365.
Highly regulated sectors including healthcare (HIPAA), government contracting (CMMC, DFARS), and other compliance-heavy verticals. The company markets itself as 'the Northeast's compliance expert.'
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