Call 4 Health Tech Stack

24/7 nurse triage and medical call center for healthcare systems

Hospitals and Health Care Delray Beach, FL 501–1,000 employees Founded 1997 Privately Held

Call 4 Health operates a nurse triage and medical call center serving hospitals and health systems across the US, built on Genesys Cloud CX and Calabrio for contact center management. The hiring velocity is accelerating across healthcare roles (9 open), with a mid-level to manager mix, alongside active scaling of intake programs and remote patient monitoring—indicating growth in clinical operations rather than engineering infrastructure.

Tech Stack 10 technologies

Core StackAWS Zendesk Asana Genesys Cloud CX Microsoft Office Google Workspace Calabrio Teams SharePoint Outlook

What Call 4 Health Is Building

◆Challenges

High-volume nurse triage call center
Workforce efficiency
Absenteeism
Operational consistency and continuous improvement
Reduce repeat defects
Improve proficiency
Enhance patient experience
Scaling intake program
Maintaining compliance
Ensuring quality metrics

▲Active Projects

Remote patient monitoring program
Clinical trials screening
Multi-state nurse triage telephone service
Call center process improvement
System enhancements
Training and performance support requests
Training interventions to reduce repeat defects
Intake program build-out
Process and workflow improvement
Expanded inquiry resolution program

Hiring Activity

Accelerating20 roles · 15 in 30d

Department

Healthcare

Support

Ops

Legal

Operations

Seniority

Mid

Junior

Manager

Senior

Lead

Notable leadership hires: Team Lead

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About Call 4 Health

Call 4 Health is a medical call center and nurse triage service founded in 1997, headquartered in Delray Beach, FL. The company operates 24/7 clinical triage, patient intake, and call management services for hospital systems and health networks. The tech stack is contact-center–focused (Genesys, Calabrio, Zendesk) rather than custom software, with standard productivity tools (Microsoft Office, Google Workspace, AWS). Active projects center on remote patient monitoring, clinical trial screening, multi-state nurse lines, and intake program expansion—all grounded in operational scaling and quality improvement.

HeadquartersDelray Beach, FL

Company Size501–1,000 employees

Founded1997

Hiring MarketsUnited States

Frequently Asked Questions

What tech stack does Call 4 Health use?

Primary tools: Genesys Cloud CX, Calabrio, Zendesk, AWS. Collaboration: Microsoft Teams, SharePoint, Outlook, Google Workspace. Standard enterprise stack for contact center operations.

What is Call 4 Health working on?

Remote patient monitoring programs, clinical trial screening, multi-state nurse triage expansion, intake program scaling, and call center process improvement and quality metrics enhancement.