Brazilian solar energy retailer optimizing customer retention and conversion
Bulbe Energia sells distributed solar energy to consumers and businesses across Brazil, targeting 15% bill reductions. The company is marketing-heavy (5 of 20 active hires) and data-instrumented (HubSpot, Snowflake, Power BI, GA4, Hotjar), with active projects spanning CRM optimization, churn alerts, and A/B testing—indicating a shift from pure sales-led growth toward data-driven retention and expansion. Pain points cluster around customer friction (payment, cancellation, email deliverability, retention), suggesting they're scaling faster than ops can keep pace.
Bulbe Energia is a solar energy retailer based in Belo Horizonte, Brazil, serving individual households and businesses with renewable energy contracts. The company operates a digital-first go-to-market, with a focus on accessibility and affordability within the Brazilian energy market. The product mix centers on distributed solar generation with long-term customer contracts. Current operational focus spans customer acquisition (paid media campaigns, A/B testing), retention (NPS measurement, churn alerts, revenue expansion programs), and fulfillment friction (payment flows, email deliverability, app experience).
HubSpot (CRM), Snowflake (data warehouse), Power BI and Data Studio (analytics), GA4 and Hotjar (user behavior), VWO and Optimizely (experimentation). No adopting or replacing signals in recent data.
CRM campaign optimization, churn reduction, NPS measurement, A/B testing, paid media performance, and conversion rate optimization. Core pain points: payment friction, customer cancellations, retention, and email deliverability.
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