Marketing and customer experience agency with BPO and CRM capabilities
BRM operates a marketing and customer experience agency serving Latin American brands, with a 20-year track record in face-to-face, digital, and telemarketing channels. The tech stack—Adobe Creative Suite, Meta/Google/LinkedIn/TikTok ad platforms, and core CRM—reflects a traditional marketing-services company. Hiring is support-heavy (16 of 42 roles) with mostly junior staff, and pain points cluster around recruitment efficiency and sales-team expansion, suggesting operational scaling challenges as the company grows its service delivery capacity.
BRM is a privately held marketing and business process outsourcing company based in Bogotá, Colombia, with 1,001–5,000 employees. Founded in 2005, the company specializes in connecting brands to customers through integrated campaigns spanning face-to-face marketing, digital channels, telemarketing, and direct mail. Core service areas include lead management, social media monitoring, CRM integration, customer loyalty strategies, and AI-powered analytics across touchpoints. Recent projects include regional campaigns for e-commerce platforms and market-localization work. The company operates across Colombia and Peru.
BRM is a marketing and BPO agency specializing in customer experience design across face-to-face, digital, telemarketing, and direct channels. They serve brands across Latin America with lead management, CRM integration, social monitoring, and AI-driven customer analytics.
BRM uses Adobe Creative Suite (Illustrator, Photoshop, Premiere Pro, After Effects) for production, and operates across Meta, Google Ads, LinkedIn, Instagram, Twitter, and TikTok for ad distribution and campaign management.
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