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Baystate Health Tech Stack

Regional health system operating 5 hospitals with 13,000+ staff across western Massachusetts

Hospitals and Health Care Springfield, MA 10,001+ employees Founded 1873 Nonprofit

Baystate Health operates a large integrated health system anchored by five hospitals (980+ beds) serving western Massachusetts as a nonprofit since 1873. The tech stack reflects clinical maturity—Cerner EHR, PACS for imaging, TeleTracking for bed/capacity management, Workday for workforce planning—paired with operational tooling (ServiceNow, OnBase document management). The hiring mix is heavily clinical (677 healthcare roles, 324 posted in the last 30 days) with acute focus on nursing staffing and acuity-based patient assignments, signaling ongoing pressure to optimize bed utilization and reduce readmissions.

Tech Stack 11 technologies

Core StackWorkday ServiceNow Microsoft Office FirstNet Kronos PACS Cerner TeleTracking Excel AWS X-Ray OnBase

What Baystate Health Is Building

◆Challenges

Reducing readmissions
Staffing shortages
Optimizing bed utilization
Reducing patient harm
Financial performance of physician practices
Managing reimbursement denials
Resource utilization optimization
Minimizing legal liability
Reducing hospitalizations
Staff retention

▲Active Projects

Acuity-based assignments
Nurse residency program
Implementing medication use system
Capacity management workflow
Activity/mobility tool
Nurse driven change projects
Nursing research/evidence-based practice projects
Supplemental workforce deployment
Outpatient palliative care program
Patient care services initiatives

Hiring Activity

Steady800 roles · 320 in 30d

Department

Healthcare

677

Ops

34

Support

18

Security

14

Nursing

12

HR

9

Operations

8

Pharmacy

6

Seniority

Mid

443

Junior

314

Manager

21

Senior

16

Intern

9

Director

4

Lead

4

VP

2

Notable leadership hires: Central Staffing Director, Program Director

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About Baystate Health

Baystate Health is the largest healthcare organization in western Massachusetts, operating five hospitals with approximately 980 beds and a workforce of nearly 13,000 team members. The system serves as a regional trauma center and teaching facility (Regional Campus of the University of Massachusetts Chan Medical School) while managing community outreach and workplace health initiatives. Active clinical projects span nurse residency programs, medication use system implementation, outpatient palliative care expansion, and nursing-driven evidence-based practice initiatives. Key operational challenges include staffing shortages, readmission reduction, bed utilization optimization, and managing reimbursement and physician practice financial performance.

HeadquartersSpringfield, MA

Company Size10,001+ employees

Founded1873

Hiring MarketsUnited States

Frequently Asked Questions

What EHR does Baystate Health use?

Cerner is the primary EHR in their stack. They also use PACS for medical imaging, TeleTracking for bed and capacity management, and Workday for workforce administration.