BaptistCare Tech Stack
National aged care and community services provider across Australia
BaptistCare is a 12,000-person nonprofit operating aged care, community housing, and family services across six Australian states. The tech stack is enterprise-standard (Epicor, Dynamics 365, UKG, AWS/Azure) with heavy Microsoft reliance—typical of large healthcare operations—and hiring is accelerating primarily in clinical roles (70% of active openings). The pain-point mix (workforce utilization, compliance, funding constraints, staff retention) and project list (care planning, quality assurance, training programs, occupancy targets) reveal a mature but operationally stretched organization navigating post-merger integration and government funding realities.
Tech Stack 15 technologies
What BaptistCare Is Building
◆Challenges
- Optimising workforce utilisation
- Strengthening compliance
- Operating within funding constraints
- Service delivery objectives within government program guidelines
- Complex financial discussions
- Expanding property portfolio
- Contract finalisation
- Incomplete documentation compliance risk
- Occupancy and waitlist targets
- Staff recruitment and retention
▲Active Projects
- Individualised care planning and goal-setting
- Development and evaluation of services and programs
- Men’s behaviour change program
- Quality assurance programs
- Budget planning
- Staff recruitment and retention
- National education framework for home care
- Compliance-focused training programmes
- Plan and coordinate fun events
- Marketing campaigns for residential aged care sites
Hiring Activity
Department
Seniority
Notable leadership hires: Head of Sales
