Tech-enabled insurance claims outsourcing and adjusting services
Allcat Claims Service operates a distributed network of 8,000+ adjusters handling claims across residential, commercial, and catastrophe segments, backed by a contact-center and workflow-management infrastructure currently undergoing modernization. The tech stack is enterprise-standard (Microsoft 365, Okta, SentinelOne, RingCentral, Xactimate) with hiring momentum in support and operations roles — signaling scaling pressure in volume handling and contact-center operations rather than product innovation.
Allcat Claims Service is an outsourced insurance claims and adjusting provider, part of the Claim Assist Solutions family of brands. The company serves insurance carriers with end-to-end claims management, from assignment through resolution, across residential, commercial, catastrophe, and large-loss verticals. Allcat operates a national network of adjusters positioned near claim locations and manages desk-adjusting and third-party administration (TPA) operations. The company emphasizes accuracy and speed in claims processing and has invested in quality assurance and paperless operations. Current operational focus includes enhancing contact-center infrastructure and implementing workforce-management strategies to handle high-volume and surge-driven workloads.
Allcat operates on Microsoft 365 (Office, Outlook, Word, Intune), Okta for identity, RingCentral for communications, Xactimate for claims estimation, security tools (SentinelOne, Fortinet, Tenable), and Sumo Logic for monitoring.
Allcat Claims Service is headquartered in San Antonio, Texas, and operates across the United States with a network of 8,000+ adjusters nationwide.
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