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AirHelp Tech Stack

Air passenger rights claims platform with subscription membership

IT Services and IT Consulting Berlin, Berlin 201–500 employees Founded 2013 Privately Held

AirHelp operates a two-sided marketplace: a claims-processing engine for flight compensation paired with AirHelp+, a recurring membership product with millions of annual purchases. The tech stack reveals a marketing-heavy, product-centric organization—Iterable, Braze, Exponea, HubSpot, and Salesforce Marketing Cloud dominate the tooling—and the active project list (performance dashboards, growth strategy execution, onboarding flows, churn reduction) confirms a business fighting low conversion and subscription leakage. No active tech migrations, suggesting stack maturity and focus on commercial execution over platform overhaul.

Tech Stack 30 technologies

Core StackIterable HubSpot Braze Ruby Ruby on Rails Go Python Node.js React JavaScript TypeScript PostgreSQL AWS Docker Kubernetes Terraform Elasticsearch Grafana Sentry Cloudflare Vite Tailwind CSS Salesforce Marketing Cloud Exponea WhatsApp Turborepo TanStack Query Zod Chakra UI React Aria

What AirHelp Is Building

◆Challenges

Increasing subscription revenue
Low conversion rates
Security friction
Complex air passenger rights
Content production bottleneck
Reducing churn
Partner integration challenges
Leaving growth on the table
Delayed, canceled, or overbooked flights
Partner integration complexity

▲Active Projects

Introduce performance dashboard
Growth strategy execution
New ancillary product launch
Content experiments
Onboarding and benefit messaging flow
Integration framework delivery
Mobile onboarding and notification systems overhaul
Fast track voucher system
Gmail outlook multi-inbox sync
Sales enablement program design

Hiring Activity

Accelerating35 roles · 15 in 30d

Department

Product

12

Marketing

8

Engineering

6

Ops

3

Operations

2

Legal

1

Support

1

Seniority

Senior

17

Mid

9

Junior

7

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About AirHelp

AirHelp specializes in flight compensation claims for air passengers across 19 languages, supported by an in-house network of over 50 law firms and a global team of more than 400. The core business involves two revenue streams: transactional claims processing (helping millions of travelers recover compensation for delays and cancellations) and AirHelp+, a membership service offering fast payouts, lounge access, and coverage for flight disruptions. The company operates 24/7 customer support and processes claims across multiple jurisdictions through a localized legal infrastructure. Current hiring accelerates in product and marketing roles across Spain, Poland, Germany, and Brazil, reflecting expansion of both the platform and membership product.

HeadquartersBerlin, Berlin

Company Size201–500 employees

Founded2013

Hiring MarketsSpain, Poland, Germany, Brazil

Frequently Asked Questions

What tech stack does AirHelp use?

Backend: Ruby, Ruby on Rails, Go, Python, Node.js on AWS with PostgreSQL. Frontend: React, TypeScript, JavaScript with Tailwind CSS and Chakra UI. Marketing: Iterable, Braze, Exponea, HubSpot, Salesforce Marketing Cloud. Infrastructure: Docker, Kubernetes, Terraform, Cloudflare.

What is AirHelp working on?

Current projects include performance dashboard introduction, growth strategy execution, a new ancillary product launch, mobile onboarding redesign, fast-track voucher system, and sales enablement program. Pain points center on low conversion, subscription churn, and partner integration complexity.