A

Abai Tech Stack

Customer experience automation and digital avatar platform for contact centers

IT Services and IT Consulting Madrid, Comunidad de Madrid 10,001+ employees Founded 2019 Privately Held

Abai operates a contact-center outsourcing and process automation business across five countries, now shifting toward conversational AI and 3D avatar technology. The tech stack (React, TypeScript, WebGL, Three.js, Babylon.js, .NET, Azure) reveals a graphics-heavy frontend built for avatar rendering, while adoption of Genesys Cloud signals a move away from legacy Avaya telephony toward cloud contact-center infrastructure. Active projects center on conversational automation engines and voice integration post-acquisition, with hiring concentrated in engineering and support roles across LATAM and Spain.

Tech Stack 20 technologies

Core StackReact TypeScript Playwright Jest .NET C# AWS WebRTC WebSockets WebGL Three.js Babylon.js WebGPU glTF Azure Cognitive Services GCP SQL Avaya Aura Avaya Communication Manager

AdoptingGenesys Cloud

What Abai Is Building

◆Challenges

Migrating to new ccaas platforms
Evolving technology stack
Integrating voice across acquired companies
Optimizing voice architecture
Ensuring high-volume communication continuity
Capturing new business opportunities
Managing complex sales cycles
Expanding into us market
Identifying new business opportunities
Expanding commercial presence in latam

▲Active Projects

Ia conversacional y avatares 3d
Conversational automation engine
Customer experience technology model
Migration to new ccaas platforms
Evolution of technology stack
Voice integration post-acquisition
New voice architecture project

Hiring Activity

Steady15 roles · 5 in 30d

Department

Engineering

4

Support

4

Sales

3

Finance

1

HR

1

Seniority

Junior

5

Manager

2

Mid

2

Senior

2

Director

1

Lead

1

Notable leadership hires: Conversational Automation Lead, Commercial Director

Company intelligence

Find more companies like Abai by tech stack, pain points and active projects

Get started free

About Abai

Abai is a Spanish IT services company founded in 2019 that handles customer experience operations, process automation, and digital transformation for mid-market and enterprise clients. The company operates 15 service centers across Spain, Colombia, Portugal, Brazil, and Peru, employing over 10,000 professionals who manage approximately 100 million customer interactions annually across 10 languages. Core offerings include process outsourcing, contact-center management, and custom AI-powered solutions: a conversational AI division (WeHumans) specializing in personalized digital avatars, and Armatum, a cyber-risk quantification platform using Open FAIR standards. The business model combines offshore staffing with proprietary automation tooling to optimize customer acquisition, back-office operations, and customer relationship management.

HeadquartersMadrid, Comunidad de Madrid

Company Size10,001+ employees

Founded2019

Hiring MarketsPeru, Spain, Brazil, Colombia

Frequently Asked Questions

What technology does Abai use for avatar and 3D rendering?

Abai's stack includes Three.js, Babylon.js, WebGL, and glTF for 3D graphics, paired with React and TypeScript frontend code running on .NET and C# backends, with Azure Cognitive Services for AI integration.

Is Abai migrating from Avaya to a new contact center platform?

Yes. Abai is actively adopting Genesys Cloud while managing voice integration and architecture optimization across acquired companies, as evidenced by active projects on new CCaaS platform migration and voice architecture evolution.