8x8 Tech Stack

Unified communications and contact-center platform with AI-driven CX

IT Services and IT Consulting Campbell, CA 1,001–5,000 employees Public Company

8x8 operates a public, integrated CX platform spanning VoIP, unified communications, and contact-center services. Heavy Salesforce adoption (Sales Cloud, CPQ, Experience Cloud, OmniStudio) combined with active projects around partner ecosystems, CPQ configuration, and billing automation reveals a company scaling GTM infrastructure and resolving internal revenue-recognition friction. Engineering hiring dominance (15 roles) outpaces sales (11), suggesting product-capability velocity is the bottleneck, not pipeline.

Tech Stack 111 technologies

Core StackSalesforce Apex ZoomInfo Jira Smartsheet SQL Server Oracle MySQL PHP Python .NET JavaScript ServiceNow Dynamics 365 Salesforce Sales Cloud Salesforce CPQ Salesforce Experience Cloud Vlocity OmniStudio Lightning Web Components Visualforce Excel SQL SIP Outreach LinkedIn Sales Navigator Highspot Google Workspace Coda REST API+80 more

AdoptingSalesforce OmniStudio

What 8x8 Is Building

◆Challenges

Improving sales efficiency
Complex partner programs
Streamlining accounts receivable process
Inefficiencies in usage tracking
Billing reconciliation bottlenecks
Revenue leakage in consumption services
Modernizing design system
Operationalizing design system
Ensuring consistent frontend experiences
Scaling products

▲Active Projects

Partner program capabilities roadmap
Salesforce integration with external systems
Salesforce core and vlocity solutions development
Vlocity cpq configuration
Omnistudio component development
Partner journey roadmap
Global partner ecosystem design
New saas product
Order cycle and invoice generation enhancements
Billing reconciliation automation

Hiring Activity

Accelerating45 roles · 20 in 30d

Department

Engineering

15

Sales

11

Marketing

4

Product

4

Finance

3

Ops

3

Support

2

Data

1

Seniority

Senior

19

Mid

16

Junior

3

Manager

3

Director

2

Intern

1

Staff

1

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About 8x8

8x8 (NASDAQ: EGHT) provides cloud-based communication and customer-experience infrastructure for mid-market and enterprise organizations. The platform integrates VoIP, hosted and virtual contact centers, unified communications, and CPaaS APIs, with AI embedded across customer journeys and team workflows. The company operates across eight countries—US, UK, Romania, Singapore, Philippines, Indonesia, Portugal, and Micronesia—and serves both direct sales and a growing partner-channel model. Internally, the organization is consolidating around Salesforce as the operational backbone while addressing billing reconciliation and consumption tracking gaps.

HeadquartersCampbell, CA

Company Size1,001–5,000 employees

Hiring MarketsUnited Kingdom, United States, Romania, Singapore, Philippines, Federated States of Micronesia, Indonesia, Portugal

Frequently Asked Questions

What tech stack does 8x8 use?

8x8 standardizes on Salesforce (Sales Cloud, CPQ, Experience Cloud, Vlocity, OmniStudio), supplemented by ServiceNow, SQL Server, Oracle, MySQL, PHP, Python, .NET, and REST APIs. Currently adopting OmniStudio for component development and deepening Salesforce integration.

What is 8x8 working on?

Core projects include Salesforce integration with external systems, Vlocity CPQ configuration, OmniStudio component development, partner-program and partner-journey roadmaps, a new SaaS product, and billing/invoice automation to address revenue-leakage and reconciliation bottlenecks.