3AM IT Services Tech Stack

IT services provider spanning field support, service desk, and infrastructure projects across Brazil

IT Services and IT Consulting São Paulo, SP 201–500 employees Founded 2011 Privately Held

3AM IT Services operates a managed IT services business centered on field support, service desk operations, and large-scale infrastructure rollouts. The hiring mix is heavily skewed toward support roles (99 of 156 active openings), with junior-level hiring dominating (89 positions) — a pattern typical of businesses scaling operational headcount to handle growing service delivery volume. Active rollout projects and SLA compliance challenges in the pain-point list suggest the company is managing multiple concurrent client implementations while wrestling with ticket throughput and process efficiency.

Tech Stack 90 technologies

Core StackPower BI ServiceNow Intune Active Directory Grafana Jira Python AWS Salesforce Apex Java JavaScript Excel WhatsApp Windows Android Windows 10 Microsoft 365 OTRS Remedy IT Service Management Athena Microsoft Endpoint Manager Windows 11 Amazon Athena OTDR SQL GCP Azure TOTVS Avaya+56 more

What 3AM IT Services Is Building

◆Challenges

Expanding service coverage
Rollout of 350 call center equipment
Ensuring sla compliance
Ticket backlog management
Integrations failure analysis
System error diagnosis
Traffic monitoring bottlenecks
Controle de estoque de lotes de linhas
Melhoria contínua dos processos
Aumento da eficiência operacional

▲Active Projects

Freelancer support calls
Rollout of 350 call center equipment
Portability management
Digital self-service platform architecture
Modernization roadmap
Digital experience project
Prospecting new resources for client services

Hiring Activity

Accelerating160 roles · 70 in 30d

Department

Support

99

Engineering

6

Technology

6

Admin

4

Administration

4

Security

4

Ops

3

IT

2

Seniority

Junior

89

Mid

38

Senior

6

Manager

2

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About 3AM IT Services

3AM IT Services is a Brazilian IT services firm founded in 2011 and based in São Paulo, operating as a subsidiary of Grupo Rio Minas since 2014. The company offers a range of managed services: centralized service desk operations, on-site field support with technician teams, infrastructure cabling to international standards, equipment rollout and asset transition projects, and professional staff allocation (full-time and contract). The business spans support, engineering, and operations functions, with 201–500 employees distributed across multiple regions in Brazil. The technology footprint includes ServiceNow, Remedy, OTRS for ticketing; Active Directory, Intune, and Microsoft Endpoint Manager for identity and device management; and cloud infrastructure on AWS, Azure, and GCP.

HeadquartersSão Paulo, SP

Company Size201–500 employees

Founded2011

Hiring MarketsBrazil

Frequently Asked Questions

What IT service desk tools does 3AM IT Services use?

ServiceNow, Remedy IT Service Management, and OTRS for ticketing and service delivery. The company also uses Power BI for reporting and monitoring dashboards (Grafana), plus Active Directory and Intune for device and identity management.

What cloud platforms does 3AM IT Services use?

AWS, Azure, and Google Cloud Platform (GCP). The company also uses Salesforce for CRM and TOTVS for enterprise resource planning in the Brazilian market.