Veteran support organization operating community programs and advocacy across the US
Wounded Warrior Project runs a multistate veteran service operation built on Salesforce (CRM, Marketing Cloud, Experience Cloud) paired with WordPress and Umbraco for web presence. Active hiring spans marketing, support, engineering, and healthcare — a mix reflecting both sustained program delivery and ongoing digital modernization. Pain points cluster around website performance, data analytics for donor strategy, and legacy system modernization, suggesting the org is mid-transition from older infrastructure toward more integrated digital tooling.
Notable leadership hires: Regional Director, Alumni Director
Wounded Warrior Project is a veteran service nonprofit founded in 2003, operating across the United States with headquarters in Jacksonville, Florida. The organization serves post-9/11 wounded, ill, or injured veterans and their families through community programs (peer support groups, connection events, suicide prevention training), advocacy work with policymakers, and donor engagement. Programming includes the myWWP portal and communities feature, regional initiatives like the women warrior program, and grassroots development efforts. The org operates at roughly 500–1,000 staff across program delivery, fundraising, healthcare coordination, and technology teams.
Primary platforms are Salesforce (CRM, Marketing Cloud, Experience Cloud), WordPress, Umbraco, and custom .NET and Java applications. Supporting tools include Cvent for events, Teams/Zoom for collaboration, and standard Microsoft Office.
Active initiatives include myWWP portal enhancement, communities feature oversight, website technical upgrades for usability and design, and grassroots program development. Challenges include broken links, accessibility issues, and performance problems.
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