Field service platform combining workflows, remote support, and IoT integration
Workheld operates a field service platform that bridges digital workflows with live remote support—technicians use data glasses or video calls alongside automated documentation. The tech stack is solidly .NET + Azure (C#, NET MAUI, Xamarin, Azure DevOps), with WebRTC and Twilio for real-time communication. Scaling and performance are the company's core challenge (appearing across platform stability, cloud resource optimization, and bottleneck mitigation), which aligns with their active work on scalability solutions and IoT prototype testing—typical growing-pains signals for a 11–50-person company expanding into manufacturing and maintenance workflows.
Workheld builds a single platform combining digital workflows, remote technician support via video or AR data glasses, and automated documentation for manufacturing, assembly, service, and maintenance teams. The product integrates with ERP, PLM, and IoT systems, allowing technicians in the field to access guided procedures while support staff monitor and assist remotely. Founded in 2015 and based in Vienna, the company serves mid-market manufacturing and industrial operations. Engineering dominates the headcount, reflecting the complexity of real-time communication, cloud infrastructure, and device compatibility (Windows, iOS, Android via .NET MAUI and Xamarin).
C#, .NET, and NET MAUI for cross-platform development; Azure infrastructure (DevOps, Monitor, Communication Services); Docker and Kubernetes for deployment; WebRTC and Twilio for video and real-time communication; SQL Server and SQLite for data; HubSpot for CRM.
Scaling the platform, IoT system prototype development, cloud service integration for production workflows, performance monitoring, security compliance, sales process automation via HubSpot, and two internal product modules: Workheld Flow and Workheld Call.
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