Am Law 100 firm modernizing workflows and client operations
Willkie operates a 1,300-lawyer practice across 16 offices, built on Salesforce, Relativity, and Microsoft 365. Active hiring spans legal, marketing, security, and ops — with intern and mid-level roles leading the pipeline — while project focus reveals operational friction: knowledge management gaps, CRM data quality, workflow automation, and nascent AI adoption struggles. Pain points around AI tool usage and data verification suggest the firm is navigating automation and intelligence integration, not yet fully embedded.
Willkie Farr & Gallagher is a global law practice with approximately 1,300 lawyers organized across 16 offices and 45 practice areas. The firm serves clients on complex commercial, litigation, regulatory, and transaction matters. Operationally, the firm runs on Salesforce, Relativity for case management, and Microsoft 365 core systems. Current project work centers on marketing automation (segmented lists, client newsletters, law school recruiting), litigation systems modernization (e-filing integration, case management), and internal workflow efficiency (conflicts review, file request routing). Active hiring emphasizes legal and marketing roles, with emerging positions in security and engineering.
Primary systems include Salesforce Marketing Cloud, Relativity (litigation), Microsoft 365, Active Directory, Python, PACER, Ansible, and PowerShell for core operations and case management.
Current initiatives include marketing automation and client communications, litigation systems modernization (e-filing and case management), internal workflow automation for conflicts and file requests, and law school recruiting programs.
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