West Shore Home Tech Stack

Technology-enabled home remodeling operating across 21 states with 3,000+ installers

Construction Mechanicsburg, Pennsylvania 1,001–5,000 employees Founded 2006 Privately Held

West Shore Home operates a distributed home improvement business spanning windows, doors, bathrooms, and flooring across 21 states, built on Salesforce + Dayforce + Five9 for sales, HR, and contact-center operations. The hiring velocity skews heavily construction (285 roles) and sales (237 roles) against smaller ops, support, and marketing teams—a signal that execution and lead generation remain the operational center of gravity. Active projects around lead generation models, cost-per-lead reduction, and installation system improvement reflect the core tension in scaling a field-service business: converting volume inbound/outbound call volume into quality jobs while maintaining installer utilization.

Tech Stack 16 technologies

Core StackSalesforce Azure AD Okta Google Ads Dayforce TrustedForm Comscore Five9 Jira Service Desk Outlook Word Excel PowerPoint Microsoft Advertising YouTube Microsoft Office

What West Shore Home Is Building

◆Challenges

Building nationwide brand
Ensuring compliance with employment laws
Lead quality monitoring
Ensuring partner performance metrics
Monitoring campaign performance
Increasing lead generation
High-volume calling per kpis
Reducing cost per lead
High volume inbound and outbound calls
Reducing legal risks

▲Active Projects

Pilot campaigns
Final capstone project
Lead generation models
Bath remodel installation
Large-scale organizational restructuring
Branch-level sales and operations plans
Warehouse receiving and inventory optimization
Content strategy development
Capstone project presenting business recommendations to senior leadership
Installation system improvement initiative

Hiring Activity

Accelerating650 roles · 300 in 30d

Department

Construction

285

Sales

237

Ops

Support

Operations

Marketing

Executive

Seniority

Junior

480

Mid

Senior

Intern

Manager

Lead

Director

Notable leadership hires: Lead Generation Account Manager, Team Lead, Lead Generation Manager

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About West Shore Home

West Shore Home is a privately held home remodeling company founded in 2006 and headquartered in Mechanicsburg, Pennsylvania. Operating in 21 states with over 3,000 employees, the company provides replacement windows, doors, bathrooms, and flooring with direct installation by company-employed crews. The business model combines a sales operation (in-home estimates, lead generation) with a logistics and installation backbone. Current organizational priorities include national brand expansion, compliance and legal risk management, and optimization of the sales-to-installation pipeline.

HeadquartersMechanicsburg, Pennsylvania

Company Size1,001–5,000 employees

Founded2006

Hiring MarketsUnited States

Frequently Asked Questions

What is West Shore Home's tech stack?

Core tools: Salesforce (CRM), Dayforce (HR/payroll), Five9 (contact center), TrustedForm (lead validation), Jira Service Desk (support ticketing), Okta + Azure AD (identity), Microsoft Office suite, and advertising via Google Ads and Microsoft Advertising.