UK telecom operator offering VoIP, connectivity, and cybersecurity to mid-market business
Wavenet operates a telecom and unified-communications business across the UK, built on a .NET and SQL Server stack with Cisco and Fortinet security infrastructure. The hiring composition—dominated by support and sales roles with minimal engineering—reflects a mature service-delivery operation rather than a product-engineering company. Active projects cluster around billing efficiency, service reporting, and revenue analysis, while pain points center on billing errors, service performance, and complaint reduction, indicating operational scaling challenges typical of high-volume service providers.
Notable leadership hires: Account Director
Wavenet is a UK-based telecommunications and unified-communications provider founded in 2000, operating as a market leader in hosted VoIP, business telephony, connectivity, and cybersecurity solutions. The company serves mid-market businesses with a suite of services including calls, lines, broadband, cloud connectivity, and mobile. Operations span support, sales, and back-office functions across a 501–1,000-person workforce based in Solihull, West Midlands. The product footprint emphasizes reliability and compliance in carrier-grade infrastructure rather than consumer-facing innovation.
Wavenet runs on .NET and C# with SQL Server backends, RabbitMQ for messaging, and OAuth 2.0/OpenID Connect for authentication. Infrastructure includes Cisco, Juniper, F5, Cisco Meraki, Fortinet, and Palo Alto Networks security. Cloud services run on Azure and Microsoft 365.
Active projects include service improvement plans, billing error reduction, MI reporting enhancement, data synchronization, scalable connectivity models, and new city launches. Revenue analysis and service management reporting are also in progress.
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