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Usherwood Office Technology Tech Stack

Managed IT and print solutions provider across the Northeast

IT Services and IT Consulting Syracuse, NY 51–200 employees Founded 1976 Privately Held

Usherwood operates a regional IT services business anchored in managed print, document management, and IT solutions across 17 locations in five states. The hiring mix is heavily weighted toward sales (19 roles) and frontline support (10 roles), with accelerating velocity — a pattern typical of companies scaling go-to-market operations and field service capacity simultaneously. Pain points cluster around field operations (technician productivity, dispatch efficiency, first-time fix rates) and revenue execution (invoicing accuracy, sales targets), suggesting the core constraint is operational scaling rather than product innovation.

Tech Stack 13 technologies

Core StackMicrosoft Office Excel HP Xerox Outlook Word Windows macOS Teams Papercut PowerPoint

What Usherwood Office Technology Is Building

◆Challenges

Improving technician productivity
Complex multi-site security engagements
Expanding local market share
Increasing sales targets
Ensuring accurate invoicing
Maintaining high service quality
First-time fix rate
Response time improvement
Dispatching field service technicians
Expanding service coverage

▲Active Projects

New logo acquisition strategy
Account expansion program
Cross-selling initiatives
New deployment configuration
Managed print application support
Client deployment surveys
Sales strategy development
Pipeline building
Customer relationship expansion
Expanding northeast footprint

Hiring Activity

Accelerating35 roles · 20 in 30d

Department

Sales

19

Support

10

Ops

3

Finance

1

Logistics

1

Seniority

Junior

13

Mid

7

Director

5

Manager

5

Senior

3

VP

1

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About Usherwood Office Technology

Usherwood Office Technology sells and services managed IT, managed print, and document management solutions to mid-market businesses across the Northeast. Founded in 1976, the company operates 17 regional offices spanning New York, Vermont, New Hampshire, Massachusetts, Rhode Island, and Connecticut, and partners with manufacturers including Canon, Microsoft, Xerox, Poly, Cisco Meraki, Axis, Milestone, and Hewlett Packard. The company employs 51–200 people and is structured as a full-service provider — selling new solutions, managing ongoing deployments, and delivering field support. Current growth initiatives focus on new customer acquisition, account expansion within existing territories, and cross-selling adjacent service lines.

HeadquartersSyracuse, NY

Company Size51–200 employees

Founded1976

Hiring MarketsUnited States

Frequently Asked Questions

What is Usherwood Office Technology's tech stack?

Usherwood's primary stack includes Microsoft Office, Excel, Word, PowerPoint, Outlook, Teams, Windows, macOS, HP, Xerox, and Papercut. The stack reflects both internal operations (Microsoft productivity suite) and customer-facing solutions (HP and Xerox hardware; Papercut print management).