Cannabis retailer scaling operations and customer experience across physical locations
Urbn Leaf operates a multi-location cannabis retail business founded in 2017, now at 201–500 employees. The tech stack is heavily weighted toward marketing automation (Optimizely, Monetate, Tealium, Google Tag Manager) and paid search (Google Ads, Bing Ads, SA360), indicating a performance-marketing-driven customer acquisition model. Active projects around A/B testing, adoption rate improvement, and automated data monitoring suggest the company is maturing its analytics and operational discipline—areas typically underdeveloped in early retail chains. Pain points center on operational reliability, incident response time, and talent retention, with design and ops roles dominating the hiring mix.
Urbn Leaf is a cannabis dispensary chain headquartered in San Diego, California. The company operates multiple retail locations with a stated focus on consumer education, staff training, and customer experience. The organization spans design, operations, manufacturing, marketing, product, HR, and logistics functions, with a hiring base skewed toward junior and mid-level roles. Current operational priorities include improving supply chain reliability, reducing incident resolution time, managing paid search costs, and developing repeatable processes around category development and sample management.
Urbn Leaf uses Optimizely, Monetate, Tealium, Google Tag Manager, Google Ads, Bing Ads, and SA360 for campaign management, personalization, and paid search analytics.
Urbn Leaf is headquartered in San Diego, California, and hires exclusively in the United States.
Other companies in the same industry, closest in size