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UPGRADE TI - Soluções em TI para Empresas Tech Stack

Managed IT support and infrastructure services for Brazilian mid-market

Information Technology & Services Rio de Janeiro, RJ 11–50 employees Founded 2018 Privately Held

Upgrade TI provides managed IT support, cloud solutions, and network infrastructure to companies across Brazil. The stack—ServiceNow, Jira, Zendesk, Microsoft 365—reflects a support-first business model built around ticketing and incident management. Rapid hiring in support roles (6 postings in 30 days, mostly interns) suggests scaling to handle growing ticket volume, though the pain-point data (ticket queue management) indicates they're still tuning operational efficiency.

Tech Stack 10 technologies

Core StackServiceNow Jira Zendesk Windows Server Microsoft Exchange Windows 10 Windows 11 Microsoft 365 SharePoint VoIP

What UPGRADE TI - Soluções em TI para Empresas Is Building

◆Challenges

Ticket queue management

▲Active Projects

Reporting and dashboards

Hiring Activity

Accelerating7 roles · 6 in 30d

Department

Support

7

Seniority

Intern

5

Senior

2

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About UPGRADE TI - Soluções em TI para Empresas

Upgrade TI is a managed IT services provider based in Rio de Janeiro, founded in 2018. The company offers technical support, cloud migration, server management, network infrastructure (structured cabling, wireless), information security, and IT strategy consulting. The service portfolio targets small-to-mid-market companies seeking to outsource infrastructure and reduce downtime. With 11–50 employees and a support-centric hiring pattern, the company operates as a regional, hands-on service delivery operation.

HeadquartersRio de Janeiro, RJ

Company Size11–50 employees

Founded2018

Hiring MarketsBrazil

Frequently Asked Questions

What tech stack does Upgrade TI use?

ServiceNow, Jira, Zendesk, Windows 10/11/Server, Microsoft 365, SharePoint, Exchange, and VoIP—primarily Microsoft enterprise and ticketing tools for support operations.

What services does Upgrade TI offer?

Managed IT support, cloud solutions, server management, structured cabling, wireless networks, information security, and IT strategy consulting for small-to-mid-market businesses.