TSAOG Orthopaedics is a 501–1,000-person orthopedic and spine practice operating 8 clinic locations in San Antonio. Their tech stack is clinical-heavy (PACS, Athenahealth EHR, Office suite) with emerging design and creative tools (Figma, Adobe suite, Canva), but shows no AI or advanced RCM platforms in active use — despite concurrent projects around AI strategy and revenue cycle optimization. Healthcare hiring dominates (36 of 42 roles), signaling pressure on clinical staffing while revenue cycle gaps (reimbursement accuracy, open claims, cash flow) remain top operational friction.
TSAOG Orthopaedics & Spine is an orthopedic surgery and rehabilitation practice founded in 1947, operating as a partnership across 8 clinic locations in and around San Antonio, Texas. The group provides surgical and conservative care across orthopedic specialties: joint replacement, arthroscopic surgery, hand/wrist, foot/ankle, spine, sports medicine, trauma, and general orthopedics, supported by in-house physical therapy and occupational therapy. Current operational priorities center on revenue cycle efficiency, appointment adherence, clinical staffing, and integrating AI into practice workflows.
TSAOG uses Athenahealth EHR, PACS for imaging, Microsoft Office (Outlook, Excel, Word), and Adobe Creative Cloud (Photoshop, Illustrator, InDesign, Premiere Pro). Recent tool additions include Canva and Figma for in-house design work.
Top pain points include reducing patient wait times and missed appointments, controlling overtime expenses, optimizing resource utilization, ensuring accurate reimbursement, resolving open claims, and improving cash flow — all typical of mid-size practices scaling operations.
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