Mexico's national toll-payment platform for highways and elevated roads
TeleVía operates Mexico's toll-collection infrastructure, processing electronic payments across national highways and elevated roads for 1.6 million users. The tech stack (SQL, .NET, C#, Azure, Tableau) reflects a traditional enterprise back-office architecture built for transaction processing and reconciliation. Current pain points cluster around system reconciliation, SLA compliance, and automation gaps—paired with active hiring for a Software Lead and engineering roles—suggesting infrastructure modernization is underway alongside staffing to close operational coverage gaps.
Notable leadership hires: Software Lead
TeleVía is Mexico's leading toll-payment service provider, managing electronic toll collection and revenue administration across the country's highway network. The platform serves individual drivers, businesses, and commercial fleets, handling transaction settlement and user account management at national scale. Operations span Mexico and Canada, with a 51–200-person team distributed across finance, engineering, HR, and product functions. Recent project focus includes process automation, customer experience redesign, and HR initiatives (climate planning, NOM-035 compliance), indicating simultaneous pushes on operational efficiency and organizational modernization.
TeleVía runs on .NET and C# for backend systems, SQL for data storage, and Azure for cloud infrastructure. Reporting and analytics use Tableau; internal operations rely on Jira, Notion, and Trello for project management.
Top priorities include reconciliation automation (discrepancy resolution between systems), SLA compliance, reducing process errors, talent retention, and improving customer journey conversion. HR budget constraints and coverage gaps are also documented pain points.
Other companies in the same industry, closest in size