Telecom operator modernizing customer experience and digital channels
Slovak Telekom operates Slovakia's largest fixed and mobile network under Deutsche Telekom Group ownership. The tech stack reveals dual investment across infrastructure (Cisco, Versa, Oracle) and modern data/ML tooling (Python, PyTorch, Kafka, Spark MLlib, Kubernetes on GCP), with active migration away from legacy Siebel CRM—a strategic pivot toward customer data platforms. Project mix is heavily weighted toward revenue and engagement: eshop optimization, chatbot automation, personalization models, and customer journey design dominate the roadmap, reflecting pressure to improve conversion rates and market penetration.
Slovak Telekom is the largest multimedia and telecommunications operator in Slovakia, offering fixed-line voice, mobile, and data services to consumer and B2B segments. Part of Deutsche Telekom Group, the company owns and operates the national telecommunications infrastructure. Current operational focus spans network modernization, digital-first customer experience (eshop and web channels), and data-driven sales strategy. Hiring is concentrated in Slovakia and tilted toward senior technical and product roles, signaling deep domain expertise and strategic project execution rather than headcount expansion.
Core infrastructure: Oracle, PostgreSQL, Cisco, Cisco Meraki, Versa Networks, HPE. Data and ML: Python, Spark MLlib, PyTorch, XGBoost, MLflow, Kafka, GCP, Kubernetes. Development: Jira, Confluence, Java, Spring Boot, Docker. BI: Power BI, Excel.
Customer-facing projects dominate: eshop development, chatbot automation, personalization and recommendation models, customer journey design, and segment strategy. B2B propositions, marketing mix definition, and campaign development are also active.
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