IT consultancy and managed services for enterprise cloud and infrastructure
SDI Presence is an IT consultancy and MSP serving large airports, utilities, real estate, and government agencies. The tech stack is heavily Microsoft-native (Windows, Active Directory, Microsoft 365) paired with ServiceNow for IT operations management — a signal of enterprise clients running traditional on-premises infrastructure alongside cloud migration work. Current hiring is concentrated in engineering and executive roles, with active projects centered on ServiceNow implementation, CMDB governance, and ITOM discovery, indicating a strategic push to deepen managed-services automation and data quality for clients.
SDI Presence LLC delivers managed services, IT consulting, and hybrid multicloud infrastructure solutions to enterprise clients in critical infrastructure sectors: airports, utilities, commercial real estate, and government agencies. Founded in 2016 and based in Chicago, the company operates in the 201–500 employee range and is backed by Abry Partners, a Boston-based PE firm. The service portfolio spans strategic managed services, IT infrastructure optimization, ERP support, cybersecurity, and cloud migration, with a focus on helping clients achieve secure, optimized digital environments across hybrid and multicloud deployments.
Core stack includes Windows, Active Directory, Microsoft 365, ServiceNow (for ITOM and incident management), SAP SuccessFactors, and Configuration Manager. Currently adopting ServiceNow, LDAP, and ServiceNow MID Server.
Primary focus areas include ServiceNow ITOM discovery implementation and optimization, CMDB design and governance, CSDM adoption and alignment, and ServiceNow incident module deployment — reflecting a strategic emphasis on IT operations automation and data quality for enterprise clients.
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