Rich's operates a vertically integrated food-manufacturing business across 100 locations worldwide, with a tech stack dominated by SAP (MM, SD, QM, EWM, FI/CO modules) plus Dynamics 365 for CRM and supply-chain visibility. The company is actively migrating to SAP S/4HANA, a signal of modernization in their ERP backbone. Manufacturing roles dominate the hiring mix (230 of 421 active roles), paired with heavy investment in operations and supply-chain talent, reflecting their focus on reducing downtime, waste, and forecasting error — three pain points appearing repeatedly across their roadmap.
Rich's is a family-owned food manufacturer headquartered in Buffalo, NY, with operations across 100 global locations. The company produces frozen cakes, icings, pizza bases, appetizers, and specialty toppings sold to foodservice, retail, in-store bakery, deli, and prepared-foods channels. Core pain points center on manufacturing efficiency (downtime, waste, compliance, forecasting accuracy), addressed through active programs including TPM implementation, 6S initiatives, and new product development cycles. The tech backbone spans SAP for enterprise resource planning and supply-chain management, Dynamics 365 for customer and operations data, and industrial-control systems (SCADA, PLC, MES) across their production footprint.
Rich's runs SAP across manufacturing, supply chain, and finance (MM, SD, QM, EWM, FI/CO modules), with an active migration underway to SAP S/4HANA. Dynamics 365 provides CRM and supply-chain visibility.
Rich's uses SCADA, PLC, and MES (Manufacturing Execution Systems) across production facilities, integrated with industrial protocols (Ethernet/IP, MQTT, OPC UA, Modbus) and control platforms like Kepware, Ignition, and Aveva for plant-floor visibility.
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