REI operates a large-scale retail and ecommerce business for outdoor equipment and apparel, grounded in a co-op ownership model since 1938. The tech stack is enterprise-heavy (SAP, .NET, React, SQL) and the hiring velocity is accelerating—176 roles posted in the last 30 days across sales, operations, and support. Active projects signal internal focus on workflow efficiency (shop processes, store metrics, inventory management) and emerging AI integration in customer service, suggesting the org is modernizing backend tooling while scaling physical retail footprint.
Notable leadership hires: Regional Director of Stores
REI is a member-owned cooperative selling outdoor gear, apparel, rentals, and guided experiences through physical stores and ecommerce. Headquartered in Seattle and founded in 1938, the company operates as a privately held entity with no external shareholders. The scale is significant: 10,000+ employees managing hundreds of store locations, fulfillment, customer support, and asset protection. Projects underway include new store openings, remodels, and capital reinvestment; operationally, the org is addressing inventory control, workflow standardization, and loss prevention across its retail footprint.
REI uses SAP for enterprise resource planning, .NET and React for application development, SQL for databases, and Microsoft Office tools (Word, Excel, Access, Outlook, PowerPoint) for business operations.
Current projects include new store openings and remodels, shop workflow improvements, predictive analytics for contact volumes, integration of AI in customer service, and a co-op emergency coordination center.
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