Credit recovery and collections platform serving Brazilian financial services
Redebrasil operates a credit recovery and collections business across Brazil, structured primarily around legal, finance, and sales functions with heavy junior hiring (133 of 197 active roles). The tech stack—Excel, SQL, Power BI, and call-center infrastructure—reflects a traditional operations-heavy collections model; ongoing projects around speech analytics, telephony dashboards, and automation efficiency signal an effort to layer data visibility and process optimization onto a labor-intensive core.
Redebrasil connects financial institutions to debt recovery and collections solutions, operating across credit recovery, traditional collections, and telecobrança (phone-based collections) channels. Founded in 1995 and based in Porto Alegre, the company serves mid-market and larger financial-services clients across Brazil. Operations span legal processing, client service delivery, and telemarketing teams; internal pain points center on credit recovery velocity, compliance enforcement, training effectiveness, and alignment of operational quality metrics to business KPIs.
Primary tools are Microsoft Office (Excel, Word), SQL, Power BI for reporting, and Adobe creative suite. Call-center and telephony infrastructure underpins collections operations. No cloud data platforms or advanced automation tools evident in current stack.
Active initiatives include speech analytics implementation for call monitoring, telephony status dashboards, automation efficiency improvements, and campaign performance tracking. Focus is on operational visibility and quality-assurance tooling.
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