RCM Tech Stack
Direct-selling FMCG manufacturer with 20M+ network across India
RCM is a large-scale direct-selling FMCG operation running 20+ million independent sellers across India, backed by three manufacturing plants and 180+ distribution depots. The tech stack is enterprise-grade but traditional (SAP, Microsoft Office suite, Adobe Creative Cloud, project management via Asana/Trello) with no data, analytics, or logistics automation visible — indicating operations remain heavily manual and process-driven. Hiring momentum is accelerating across ops and design, with 11 new roles posted in the last 30 days, and the project list is entirely training and compliance focused, revealing a core challenge: scaling standardization and product knowledge across a massive, geographically dispersed seller network.
Tech Stack 15 technologies
What RCM Is Building
◆Challenges
- Inventory accuracy
- Customer satisfaction
- Product knowledge gap
- Improving training efficacy
- Process adherence across stores
- Ensuring sop compliance
- Improving store performance
- Maintaining optimum stock levels
- Reducing food cost
- Inventory efficiency
▲Active Projects
- New store opening (nso)
- Out store activity support
- Sales drive training modules
- Training calendar scheduling
- Refresher sessions for training programmes
- Training plans for local abs
- Local ab training support
- Academy training programs for rcm leaders and abs
- 2-day auditorium & plant visit program
- Customizing and improving training content
