Telecom-native IT services and AI integration for network operators
Prodapt is a 6,000-person IT services firm specializing in telecom and connectivity infrastructure, now pivoting toward AI-first delivery. The tech stack reveals heavy Salesforce and ServiceNow orientation (Vlocity, CPQ, OmniStudio, Lightning), but the adopting list—Llama 3, PEFT, LoRA, QLoRA—signals aggressive investment in LLM integration. Active projects (event-driven architectures, GenAI data pipelines, legacy-to-LLM bridging) and pain-point clustering (inference cost, domain adaptation, legacy integration) show the company is repositioning from pure infrastructure services into AI-augmented consulting for telecom clients.
Notable leadership hires: Tech Lead, ServiceNow Lead, PLSQL Tech Lead, Field Service Lightning Lead, Technical Lead
Prodapt is a ServiceNow-invested IT services provider serving telecom and tech enterprises across North America, Europe, India, Africa, and Japan. The company operates three core business areas: managed services for telecom operations support systems (OSS/BSS), consulting and business reengineering around network and digital transformation, and emerging AI and analytics capabilities. The 6,000-person workforce spans engineering, data, operations, and support functions across eight countries, with accelerating hiring momentum (76 roles posted in the last 30 days). Prodapt is majority-owned by The Jhaver Group, a 130-year-old conglomerate.
Prodapt's primary stack centers on ServiceNow and Salesforce (including Vlocity, CPQ, OmniStudio, Lightning Web Components) for enterprise operations and CRM. They use Jenkins, Git, and Azure DevOps for CI/CD; MuleSoft for integration; and are actively adopting Llama 3, PEFT, LoRA, and QLoRA for LLM workloads.
Prodapt's active projects include ServiceNow platform and automation implementations, SD-WAN deployment, ITIL process implementation, event-driven architecture design, and integrating large language models with legacy telecom systems—reflecting a strategic shift toward AI-augmented service delivery.
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