Pražská plynárenská is a major Czech energy utility (501–1,000 employees) modernizing its digital operations through portal development, website overhaul, and customer journey optimization. The stack—Drupal, SAP, Jira, Azure DevOps—reflects a mid-market utility consolidating legacy systems; active pain points around call-center efficiency and sales performance suggest operational friction that digital tooling alone won't solve, pointing to a broader transformation agenda beyond technology adoption.
Pražská plynárenská is a public-company energy provider supplying gas and electricity to customers across the Czech Republic. Founded over 170 years ago, the company operates as a stable, large-scale utility managing both infrastructure and customer-facing services. Current operational priorities include improving online presence and customer engagement; the active project portfolio—corporate website redesign, customer portal development, Jira integration across operational systems—reflects a shift toward digital-first customer interaction and internal process efficiency.
Primary tools include Drupal (web platform), SAP (enterprise systems), Jira (project/service management), Azure DevOps (development operations), Google Analytics 4 (analytics), and Looker Studio (reporting). AWS Database Migration Service is also in use.
Key projects include corporate website development, customer portal creation, Jira-to-operational-systems integration, product strategy refinement, marketing campaigns for customer acquisition/retention, and cross-channel UX/UI consistency improvements.
Other companies in the same industry, closest in size