Personal injury law firm scaling intake and case operations
Postman Law is a Chicago-based personal injury practice founded in 2024, built on a lean stack of Salesforce, Asana, Smartsheet, and CallRail—standard playbook for law firms automating intake and case triage. The hiring profile reveals operational scaling pressure: 14 legal roles across mid and junior levels, plus a dedicated Case Management Lead, suggests they're scaling volume faster than internal systems can keep pace. Active projects (pre-litigation strategy, case valuation, trial readiness, call routing) and pain points (high-volume inbound calls, intake process audit, lien resolution delays) point to a firm optimizing for throughput—converting leads to closed cases with minimal friction.
Notable leadership hires: Case Management Lead
Postman Law handles personal injury, wrongful death, auto accident, brain injury, birth injury, spinal cord injury, and workers' compensation claims. The firm operates from Chicago and is actively hiring across legal and marketing functions to expand capacity and geographic reach. Their current toolset (Salesforce for CRM, Asana and Smartsheet for task/project management, CallRail for inbound call tracking) mirrors firms managing multi-stage case pipelines—from initial intake through settlement or trial. Internal focus areas include pre-litigation strategy, case valuation models, and trial readiness protocols.
Personal injury, wrongful death, auto accident, brain injury, birth injury, spinal cord injury, and workers' compensation. Based in Chicago, serving United States markets.
Salesforce (CRM), Asana and Smartsheet (case/project management), CallRail (call tracking), Westlaw (legal research), Microsoft Office suite, Google Analytics 4.
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