Managed IT services and infrastructure support for enterprise operations
Pomeroy operates as a managed services provider serving enterprise clients across North America and Europe, with a support-heavy workforce (41 in support roles) handling network, infrastructure, and helpdesk operations. The stack reflects a traditional enterprise environment—Windows, Active Directory, Salesforce, ServiceNow—with active projects spanning banking system deployments, manufacturing integrations, and global network migrations. Pain-point concentration around SLA compliance and incident resolution time suggests the business is under pressure to tighten operational response metrics while managing scale across geographically dispersed clients.
Notable leadership hires: Desktop Support Lead
Pomeroy is a managed IT services firm founded in 1982, headquartered in Hebron, Kentucky, with 1,001–5,000 employees. The company provides network design, data center services, managed IT support, and technical staffing to mid-market and enterprise clients. Current project work includes infrastructure migrations (wide-area networks), system deployments (core banking, manufacturing systems), and office transitions. Hiring is concentrated in support and field roles across the United States, Canada, Germany, Peru, and the United Kingdom, with accelerating velocity—40 roles posted in the last 30 days.
Pomeroy uses Salesforce and HubSpot for CRM, ServiceNow for ITSM, Microsoft 365 (Teams, Outlook, OneDrive), Windows (10/11), Active Directory, SAP, Jira, Azure, and remote access tools (Bomgar, RDP, VPN).
United States, Canada, Germany, Peru, and the United Kingdom, with notable hiring momentum in support and operations roles.
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