Regional home improvement contractor with multi-service installation and repair
PJ Fitzpatrick operates a 501–1,000-person home improvement contractor across seven states, anchored in roofing, windows, doors, siding, gutters, and bath work. The tech stack is lean but deliberate—SQL, Service Titan (field-service backbone), Salesforce + HubSpot + Marketo for demand generation, and BI tools (Looker, Power BI) for operational visibility—reflecting a sales-and-logistics-heavy operation. Hiring velocity is accelerating with a 2:1 junior-to-mid ratio, suggesting rapid field crew scaling, while pain points cluster around inventory accuracy, staffing constraints, and cycle-time pressure, particularly around major accounts like Costco.
PJ Fitzpatrick is a regional home improvement contractor founded in 1980, serving homeowners across Delaware, Pennsylvania, New Jersey, Maryland, New York, Ohio, and Virginia. The company offers roofing, gutter, window, door, siding, and bath installation and repair, plus garage door work. With over 45 years in operation, the business runs on a field-service model supported by Salesforce-class CRM tooling, lead-generation campaigns (lifecycle and A/B testing), and an active apprentice program for crew development. Current operational challenges include material procurement delays, weather-related installation scheduling, and maintaining service agreements with large national accounts.
Service Titan for field-service dispatch and scheduling; Salesforce, HubSpot, and Marketo for CRM and lead management; Looker and Power BI for reporting and forecasting.
Delaware, Pennsylvania, New Jersey, Maryland, New York, Ohio, and Virginia. Headquarters is in New Castle, Delaware.
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