P

pidas Tech Stack

Managed IT support and service desk automation for enterprise end users

IT Services and IT Consulting Dübendorf 201–500 employees Founded 1987 Public Company

pidas operates a managed IT support business serving over 200,000 end users across Austria, Switzerland, and Germany. The tech stack is almost entirely Microsoft-native (Windows Server, Active Directory, Microsoft 365, Azure, PowerShell) with HubSpot for CRM—a narrow, deep specialization in enterprise IT operations. Hiring is overwhelmingly support-focused (13 of 15 open roles), with active projects centered on service desk modernization and automation, suggesting a push toward reducing manual triage while keeping response times and SLA compliance tight.

Tech Stack 13 technologies

Core StackHubSpot Windows Server Active Directory Microsoft Exchange Azure AD Microsoft 365 PowerShell Windows Azure NTFS Microsoft Office Outlook Teams

What pidas Is Building

◆Challenges

Meeting sla requirements
Improving response time
Modernizing service desk
Measurable it support automation
Sla compliance
User happiness

▲Active Projects

System rollouts
Smart service desk
Lead and coach sales team
New tool introductions
Migrations
New tool implementation
Migration projects
It support automation
Automation platform design
Service desk automation

Hiring Activity

Steady15 roles · 6 in 30d

Department

Support

13

Engineering

1

Sales

1

Seniority

Junior

6

Mid

5

Lead

2

Manager

1

Senior

1

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About pidas

pidas is a managed IT support and service desk provider founded in 1987, now operating across Austria, Switzerland, and Germany with approximately 400 employees. The company delivers IT helpdesk, field support, and service automation to enterprise customers managing over 200,000 IT end users. Core service areas include IT service desk management, chatbot and automation tooling, managed services, and consulting around customer care processes. The business runs on a fully Microsoft-integrated stack (Windows Server, Active Directory, Microsoft 365, Azure) combined with HubSpot for customer relationship and ticket management.

HeadquartersDübendorf

Company Size201–500 employees

Founded1987

Hiring MarketsSwitzerland, Hungary, Austria, Germany

Frequently Asked Questions

What tech stack does pidas use?

pidas uses a Microsoft-native stack: Windows Server, Active Directory, Microsoft 365, Azure, Azure AD, PowerShell, and Windows. HubSpot handles CRM and ticketing; Outlook and Teams support communication.

What is pidas working on?

Active projects include service desk modernization, IT support automation, chatbot and automation platform design, system rollouts, and migration projects. Key challenges are meeting SLA requirements, improving response times, and measurable automation ROI.