Pet specialty retailer scaling omnichannel operations and loyalty programs
Pet Food Express operates 1,000+ employee retail stores across the US with a tech stack built on SQL, C#, Python, and Microsoft cloud tools (Azure DevOps, Power BI, Customer Insights). Active hiring skews heavily toward sales and operations roles, with concurrent projects around loyalty platform launch, omnichannel integration, and CDP data flows — indicating a company mid-transformation from in-store-first to unified commerce, while struggling with fragmented system architecture and data quality across their ERP.
Notable leadership hires: Retail Shift Lead
Pet Food Express is a US-based pet specialty retailer founded in 1986 with headquarters in Concord, CA. The company operates a chain of physical stores selling pet food, products, and services, including environmentally-friendly pet washing facilities. They serve pet owners across the United States through both in-store and e-commerce channels. The business is currently building out loyalty programs, omnichannel customer communications, and integrated data infrastructure to unify customer insights across paid media, email, and direct channels.
Pet Food Express uses SQL, C#, Python, Postman, Azure DevOps, Jira, Microsoft Customer Insights, Power BI, Google Analytics, and Meta Ads Manager. Core infrastructure relies on Microsoft cloud and SQL databases.
Pet Food Express is headquartered in Concord, California, and hires exclusively within the United States.
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