Percepta Tech Stack

Customer contact outsourcer for automotive and mobility brands

Outsourcing/Offshoring Allen Park, Michigan 1,001–5,000 employees Founded 2000 Public Company

Percepta operates a global contact center and customer experience management business serving automotive and mobility markets. The tech stack is enterprise-heavy (Salesforce, Oracle EBS, ServiceNow, Siebel) with recent additions of ML infrastructure (Pinecore, Faiss, Hadoop, Apache Storm) — a signal the company is layering analytics and intelligence onto its core contact-management operations. Hiring is concentrated in support and operations roles across six countries, suggesting geographic expansion and capacity scaling in service delivery.

Tech Stack 34 technologies

Core StackJira ServiceNow Salesforce Python Scala Pinecone Hadoop Meta Twitter Instagram LinkedIn Pinterest Microsoft Office Teams Webex SharePoint CRM Oracle EBS Kronos Outlook Word Excel Internet Explorer Siebel Documentum Qlik PowerPoint SQL Faiss Apache Storm+4 more

What Percepta Is Building

◆Challenges

Reducing vehicle off-road downtime
Reducing escalation rates
Reducing time to get customers back on road
Billing or payment issues
Delayed deliveries
Process improvements for cost savings
Mobility challenges for consumers
High-volume workforce
Repetitive dealership concerns
Technical issues in online vehicle build tools

▲Active Projects

Mobility assistance program
Engagement, retention, and development initiatives
M plate program support
Continuous improvement initiatives for hr processes
Innovative new program designed to assist consumers with mobility challenges
Process improvement initiatives regarding parts process flow
Policy and process development
Concern resolution process implementation
Warranty excellence program execution
Implement dealer rewards and outcomes

Hiring Activity

Steady100 roles · 40 in 30d

Department

Support

Ops

Sales

Operations

Data

Design

Engineering

Seniority

Mid

Junior

Senior

Lead

Manager

Notable leadership hires: Customer Service Team Lead, Team Lead

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About Percepta

Percepta is a publicly held customer contact specialist operating globally across the automotive and mobility sectors. The company manages inbound and outbound customer interactions, dealer support, warranty programs, and loyalty initiatives for major automotive brands. With 1,001–5,000 employees spread across the United States, Australia, Hungary, United Kingdom, Philippines, and Mexico, Percepta delivers multilingual, round-the-clock contact center services. Current operational focus includes reducing vehicle downtime, managing high-volume dealership inquiry patterns, and implementing process improvements tied to billing, warranty, and customer retention outcomes.

HeadquartersAllen Park, Michigan

Company Size1,001–5,000 employees

Founded2000

Hiring MarketsUnited States, Australia, Hungary, United Kingdom, Philippines, Mexico

Frequently Asked Questions

What tech stack does Percepta use?

Salesforce, Oracle EBS, ServiceNow, Siebel, Kronos, Qlik, and recently adopted Pinecone, Faiss, Hadoop, and Apache Storm for data and analytics infrastructure.

Is Percepta hiring support staff?

Yes — 68 of 99 active roles are in support, mostly mid-level (55 of 99 total hires are mid-seniority), reflecting ongoing contact center capacity expansion.