Operation Smile Tech Stack

Global nonprofit delivering surgical care and training across low-resource settings

Non-profit Organizations Virginia Beach, VA 501–1,000 employees Founded 1982 Nonprofit

Operation Smile operates across 11 countries with a dual mission: delivering cleft surgeries and building local surgical capacity through training and research. Their tech stack reflects a nonprofit in transition—Blackbaud CRM dominates fundraising and donor management, but they're actively adopting Salesforce and Paycom while wrestling with fragmented patient data. The hiring mix is marketing-heavy (10 roles), which aligns with their fundraising dependency, but ongoing projects around master patient database consolidation and workflow automation signal internal pressure to move from spreadsheet-driven operations toward integrated systems.

Tech Stack 21 technologies

Core StackMonday.com Zoom Asana Trello Blackbaud CRM SharePoint Dataverse REDCap Excel Navan SAP Concur Travelport Sabre Amadeus Blackbaud Microsoft Office Word PowerPoint Raiser's Edge

AdoptingSalesforce Paycom

What Operation Smile Is Building

◆Challenges

Patient database management
Ensuring compliance with financial regulations
Budget planning
Building digital strategy function
Data quality and integrity
Process inefficiencies in data management
Gift entry and coding consistency
Resource availability
Logistics coordination
Securing sustainable funding

▲Active Projects

Cleft competency training pathways
Master patient database consolidation
Automation and workflow implementation
Implementation of educational products, programs, initiatives and investments
Adapting educational offerings to local needs
Database policy development
Upgrade and patch management
Training repository creation
Drc nutrition program
Speech care program

Hiring Activity

Steady40 roles · 10 in 30d

Department

Marketing

Healthcare

Ops

Finance

Fundraising

Logistics

Operations

Data

Seniority

Manager

Mid

Intern

Director

Junior

Senior

C-Level

Notable leadership hires: Chief Information Officer

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About Operation Smile

Operation Smile is a global nonprofit founded in 1982, headquartered in Virginia Beach and operating in 11 countries across Africa, Asia, Latin America, and North America. They deliver cleft surgeries and comprehensive care—including speech and nutrition programs—while training local medical teams and health systems to sustain surgical capacity independently. With 501–1,000 employees and 38 active open roles, the organization runs a distributed model: clinical teams deliver care on-site, local staff manage training and program adaptation, and US-based teams oversee strategy, fundraising, compliance, and logistics. Revenue depends on donations and grants; operational complexity spans patient care coordination, international logistics, regulatory compliance, and donor management across multiple jurisdictions.

HeadquartersVirginia Beach, VA

Company Size501–1,000 employees

Founded1982

Hiring MarketsPhilippines, Colombia, Ethiopia, United States, Democratic Republic of the Congo, India, Mozambique, Dominican Republic

Frequently Asked Questions

What is Operation Smile's tech stack?

Blackbaud CRM and Raiser's Edge for donor and fundraising operations; Dataverse, SharePoint, and Monday.com for internal workflows; REDCap for clinical data; Zoom for remote coordination; Navan and SAP Concur for travel and expense management. Actively adopting Salesforce and Paycom.

Where does Operation Smile operate?

Across 11 countries: United States, Philippines, Colombia, Ethiopia, Democratic Republic of the Congo, India, Mozambique, Dominican Republic, Thailand, Spain, and Rwanda.